1. Right of Withdrawal
In accordance with Portuguese and EU consumer law, customers have the right to withdraw from the contract within 14 consecutive days from the date of receipt of the order, without providing any justification.
To exercise this right, customers must notify Murillo’s Academy SurfShop in writing, indicating the order number and the item(s) to be returned.
2. Conditions for Returns and Exchanges
To be eligible for a return or exchange:
- The product must be unused and in perfect condition;
- It must be returned in its original packaging, complete and undamaged;
- All accessories, labels and additional items must be included.
Murillo’s Academy SurfShop reserves the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
Except in cases of manufacturing defects, the following items cannot be returned or exchanged:
- Wetsuits, lycras, swimwear or other intimate apparel once used;
- Customised or made-to-order products;
- Items showing signs of use in the sea, sand, salt water or improper exposure.
4. Return Shipping Costs
- In cases of withdrawal, return shipping costs are the responsibility of the customer;
- If the return is due to an error by Murillo’s Academy SurfShop or a defective product, return costs will be covered by the store.
5. Refunds
After receiving and inspecting the returned product:
- Refunds will be issued within 14 days;
- Refunds will be made using the original payment method;
- Only the product price will be refunded, excluding shipping costs, unless the return is due to a store error.
6. Exchanges
All exchanges are subject to stock availability.
- Customers must contact Murillo’s Academy SurfShop before sending the item;
- Shipping costs related to exchanges are the responsibility of the customer, unless the exchange is due to a store error.
7. Contact
For any exchange or return requests, customers should contact us via the details provided on the Contact page.
Last updated: 2026